General Conditions

The present Terms and Conditions are between the company  SA Chaussures LOUP,  registered at the ‘Registre du Commerce et des Sociétés ‘ in Cannes under the number 695 522 078, having its headquarters at 21 rue d’Antibes, 06400 Cannes, hereinafter called “Company Chaussures LOUP” or “The Vendor” who manages the retail sites any other person that proceeds to a purchase on the websites, hereinafter called “The Buyer’.


The present Terms and Conditions are here to define the contractual relationship between the Company CHAUSSURES LOUP and the Buyer and the applicable conditions for any purchase done on the sites The purchase of a product on the present site implies a full acceptance by the Buyer of the present Terms and Conditions for which the Buyer acknowledges that he was aware of them on the moment of his purchase. Before the transaction, the Buyer declares one the one hand, that the purchase of the products on the sites have no direct link with his or her professional activity and that it is limited to a strictly personal usage and on the other hand, the Buyer declares that he has full legal capacity, allowing him to enter under these conditions.

These present Terms and Conditions shall apply to the exclusion of any other terms and conditions, particularly those that apply on sales in stores or any other means of distribution.

They are accessible on the sites and prevail to any other version or document that says otherwise.

Should one condition fail to comply, she will be considered to be covered by the rules and manners of the commerce sector and the companies that have their headquarters in France.

The Company Chaussures LOUP conserves the possibility to modify at any moment these Terms and Conditions in order to respect any new regulation or to improve the usage of its site. Therefore, on the date of the order by the Buyer, the applicable conditions are active onsite.

These present conditions are applicable on purchases done by Buyers that are located in Europe (Russia excluded) and the Middle East.


The retail sites have 2 kind of products, on the one had a timeless collection that is accessible all year long and on the other hand the offer of products that change according to the collections and to the brands proposed on the website.

The official products are the ones on the sites of the company Chaussures LOUP, as long as stocks last. The company Chaussures LOUP reserves the right to change the offer of products at any moment. 

Each product is presented on site by a description of its main characteristics. The used images are as realistic as possible but do not engage the Vendor.

The products are presented and described as exact as possible. But in the case of any errors or oversights within this presentation, the responsibility of the Vendor cannot be engaged.

The pictures of the products are not contractual.


The prices are indicated on the product pages of the catalogue online and are in Euros (€) taxes included (TTC), taking the VAT that is applicable the day of the purchase. Any change of the VAT rate will be passed on the prices of the products.

The company Chaussures LOUP conserves the possibility to change the prices at any moment, the price that appears on the catalogue on the day of the purchase, will be the only one applicable to the Buyer. The prices do not include the delivery costs, billed in addition to the price of the purchased products, resulting into the total amount of the order followed by the delivery place and the delivery method chosen by the Buyer.

The delivery costs are indicated to the Buyer before the confirmation of the order.

Based on the country of residence of the Buyer, the prices of the products can be indicated without taxes and all placed orders on the site and delivered in the concerned country can be subject to specific taxes and customs duties when the package arrives at destination. These customs duties and taxes linked to the delivery of a product are to be paid by the Buyer and are of his responsibility.

The company Chaussures LOUP is not obliged to check and notify about any applicable taxes and customs duties. By ordering on the site, the Buyer is considered to be the official importer and is bound to respect any laws or regulations of the country where the product is received. The Buyers need to be aware that cross-border deliveries can be subject to inspection by the Customs Authorities.


The Buyer needs to open up a customer account in order to purchase. He needs to fill out a form that has the following mentions: email address, civility, last name, first name, gender, birth date, full delivery and invoicing address, telephone number. At that moment, the Buyer creates a password that is personal and for his use only. Disclosure to any third party is prohibited. The Buyer commits to giving the exact and complete information. Any identity theft or false identity will bring the closure of the account and could lead to lawsuits. Multiple registrations, usage of the account by multiple people or any other fraudulent actions can lead to the closure of the registration. The Buyer declares to have the required capacity to contract and acquire products proposed on the sites

Each visit, the Buyer, if we would like to order or consult his account (in particular to follow up orders, or his profile) needs to identify himself with the help of this information.


The company Chaussures LOUP proposes to the buyer to order and pay its products in different steps: 

The Order

The Buyer selects the products he would like to order in the “cart”, modifies if needed (in particular the quantities and references), verifies the delivery address.

Then, the buyer chooses this payment method. 

Then the delivery costs are calculated and shown to the Buyer, as are the delivery methods.

The last steps propose to verify all the information and to accept of the Terms and Conditions by ticking the corresponding box, and to validate his order. The last click is the definitive acceptance of the contract. When validated, the Buyer receives a order confirmation for the registration of his order.

The Payment

The payment of the order is done by credit card: Visa, Mastercard, Carte Bleu, American Express

The bank account of the buyer will be charged on the moment of the confirmation of the order.

Chaussures LOUP uses all means to ensure the confidentiality and security of the transmitted data on the web and on the sites The site uses a secured payment module type SSL (Secure Socket Layer)

Chaussures LOUP reserves the right to verify the personal data communicated by the Buyer and to adopt any measures necessary to verify that the person of the charged bank account is the person that has ordered, in order to avoid any fraudulent payment. This verification might mean a request of identity and/or residence justification. The absence of answer by the Buyer to this kind of request will automatically cancel the given order without any possibility to complain. has also the liberty to proceed to a direct cancellation of an order if this order present one or more risk factors for fraudulent usage of the credit card.

The confirmation of the order lads to the acceptance of the present Terms and Conditions and the acknowledgement of the existence of these conditions. All the given data and the saved confirmation are proof of the transaction. If the Buyer has an email address and has put this on the order, the company Chaussures LOUP will communicate by email the conformation of the order.

If the Buyer would like to contact the company SA CHAUSSURES LOUP, he can do so by post to the following address: SA Chaussures Loup – 21 rue d’Antibes CS70010– 06414 CANNES Cedex, or by email:, or by phone on the following number +33 4 93 39 28 35


The company SA CHAUSSURES LOUP own the full and whole property of the sold products to the perfect payment of the price, the principal, expenses and taxes included.


In accordance with the requirement of article L.221-18 of the French Code of Consumption, The Buyer has a delay of 14 working days as of the delivery of the order to execute his withdrawal right and therefore return the product to the Vendor to exchange are be reimbursed without any penalties, with the exception of the return delivery costs.

The products need to be returned in the original packaging and be in perfect condition within the 14 days of notification of the decision of withdrawal of the Buyer to the Vendor.

The return of the products must be in perfect condition for resale in their original state (packaging, accessories, instructions …) and must be accompanied with the purchase invoice.

Damaged, filthy or incomplete products will not be accepted. 

The withdrawal right can be executed online, based on the indicated conditions here below. In this case, an acknowledgement receipt on a durable medium will be communicated immediately to the Buyer. All other withdrawal declaration method is accepted. It needs to be free of any ambiguity and express a clear desire to withdraw.

Example of withdrawal form:

A to the attention of SA Chaussures Loup, 21 rue d’Antibes CS70010, 06414 CANNES Cedex – Email:

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:………ordered on …….. and received on the …….. .

Last name, first name and address of the Buyer. 

Date and signature.

The exchange (subject to availability) or the reimbursement will be done within a delay of 14 days of receipt, by the Vendor, of the returned products by the Buyer under the conditions mentioned above.

The withdrawal right apply on the only on the products purchased on the site


In case of the unavailability of the ordered product, the Buyer will be informed as soon as possible and will have the possibility to cancel his order. The Buyer will have the choice to either ask to be reimbursed of the amounts paid within 30 days before their payment or exchange the product.


The delivery will be at the address that is mentioned on the order form and can only be within the following geographic zone: Europe (Russia excluded), USA and the Middle East.

Several delivery options are available to our clients:

Click & Collect - Buy online and collect your order in our shop located at 21, rue d’Antibes, 06400 Cannes - From 9.30am until 7pm. - Delivery is FREE 

Delivery by UPS - we have chosen this transporter to ensure a high quality and secured delivery of your purchased products.              We offer 2 options

  • Delivery to your home - Standard or Express
  • Delivery to a Point Relais UPS - Delivery is FREE

Additional information:

We offer FREE Standard Delivery with UPS for a purchase of 750€ or more.

First return is FREE.

During free delivery promotions, the delivery cost will be removed from the final payment page.

Except in cases of force majeure or during the closure of the site that is clearly announced on the home page, the delivery delays will be the ones indicated below, as long as supplies available. The delivery delay starts on the date of validation of the order indicated within the order confirmation email. 

The given delivery delays here below are an indication, if there are longer than 30 days starting the order, the contract can be cancelled and the buyer can be reimbursed. The company Chaussures LOUP may give by email the tracking number of the package. The Buyer will be delivered at home. The risks linked to the delivery are at charge of the Buyer from the moment the products leave the premises for the company Chaussures LOUP. The Buyer is supposed to verify the packaging, the products and contents for damage.

If at delivery, the original packaging is damaged, torn or open, the Buyer must verify the conditions of the products. If they are damaged, the Buyer must decline the package and write his damage claim on the delivery receipt. (package declined as open or damaged).

The Buyer must indicate on the delivery receipt under handwritten reserve, accompanied of his signature, any abnormality about the delivery (damage, missing product, damaged package, broken products…)

This verification is considered done from the moment that the Buyer, or any person authorized by the Buyer, has signed the delivery receipt.

The Buyer shall confirm by registered letter the same remarks to the delivery company at the latest 2 working days after the reception of the products and send a copy of this letter to the Vendor to the indicated address of the legal notices.

If the products need to be returned to the Vendor, a return request needs to be send to the Vendor within 7 days after the delivery. Any claims expressed after this delay cannot be accepted. The return of the products can only be accepted when the products are in their original conditions (packaging, accessories, manual… 

Indicated delays of delivery for the following destinations: 

  • France 3 working days  
  • Europe 5 working days  
  • Middle East 10 working days  
  • USA 10 working days



The delivery delays are estimated and communicated by UPS.

The delivery delays are based on working days.

The Buyer can follow at any time the package on the internet that’s to the number and UPS link that will be send by email after his order.

Custom & Taxes

If you have placed an order for delivery outside of the European Union, please note that custom fees and import taxes are imposed once the parcel arrives in the country of destination. As your order will be held by customs, you may be asked to pay these fees and taxes. These fees must be paid by the receiver.

Unfortunately, we do not have any control over the amount imposed nor are we able to estimate the fees as the customs regulations vary from country to country.


If you have any question, do not hesitate to contact our Customer Service:


The products need to be returned in their original packaging, be in perfect state within 14 days that follow the notification of the buyer’s decision to the vendor.

Returns need to be carried out in their original state and be complete (packaging, accessories etc…) for their remarketing in new condition, and accompanied with the invoice.

Damaged, filthy or incomplete products will not be taken back.

The first return delivery costs are paid by Chaussures LOUP. Any following returns are paid by the Buyer.

Exchange and reimbursement

The exchange (subject to availability) or the reimbursement will be completed within a delay of 14 days that follows the reception, by the vendor, of the returned products by the buyer following the terms stated above.

The reimbursement represents the amount paid when placing your order and the initial delivery costs.

The first return delivery costs are paid by Chaussures LOUP. Any following returns are paid by the Buyer.

During the Sales period, the products are non-refundable. Products can be exchanged when available in stock or the client can get a gift card for future purchases.


The company Chaussures LOUP guarantees the compliance of the goods to the contract, allowing the Buyer to formulate a request by the legal warranty of conformity as stimulated in the section L. 217-4 of the French Consumer code or the claims to defects of the sold products within the meaning of the article 1641 and following the Civil Code.

In the case of the implementation of the legal warranty of conformity, the following is recalled:

The Buyer has 2 years as of the delivery to act.

The Buyer can choose between repair or replacement.

Furthermore, it is recalled that:

The legal warranty of conformity applies independently of the commercial warranty indicated here below;

The Buyer can implement the legal warranty of conformity against a hidden defect of the sold product within the meaning of the article 1641 of the Civil Code? Within the hypothesis, he can choose between the cancellation of the sale or a discount in accordance with the article 1644 of the Civil Code.

The sold products are also covert by a commercial warranty to guarantee the conformity and assures the reimbursement of the purchase price, the replacement or repair of the products.

It does not cover any defects that occur due to an abnormal or wrong usage or as a result of a foreign cause of the intrinsic characteristics of the products.

The above provisions are not exclusive of the application of the legal warranty of conformity of article L.217-4 of the Consumption Code and the defect warranty of the sold product of the articles 1641 and following on the Civil Code.

All claims, exchange requests or reimbursements need to done by post to the following address: SA Chaussures Loup  – 21 rue d’Antibes CS70010 – 06414 Cannes Cedex – FRANCE.


The company Chaussures LOUP, in the process of distance selling, is bound only by the obligation of means. Its responsibility cannot not be activated for a damage that results from the usage of the internet network such as loss of data, intrusion, virus, service breakdown or any other involuntary problems.


Any circumstances independent of the will of all parties, that prevent the execution of their obligations in normal conditions is considered as a ground for the suspension of the obligations of all parties.

The party that invokes the circumstances mentioned above needs to notify immediately the other party of their occurrence and also their disappearance.

Are considered as force majeure, all irresistible facts or circumstances, exterior to the parties, unpredictable, inevitable, independent of the will of the parties and not be avoided by the parties in spite of the reasonable possible efforts. Expressly are considered as force majeure or fortuitous events, other than those usually retained by the jurisprudence of the French court houses: blockage of the means of transportation or supply, earthquake, fires, storms, flooding, lightening, the stop of telecommunication networks or difficulties linked to the telecommunication network external to the clients.

The parties will come together in order to examine the incidence and agree on the conditions in which the execution of the contract will continue. If the force majeure lasts for more than 3 months, the present Terms and Conditions can be cancelled by the injured party.


All the elements of the sites are and stay the exclusive intellectual property of the company Chaussures LOUP. No person is allowed to reproduce, exploit or use, even partially, the elements of the site like photo, logo, visual or text. 


If one or more clauses of the present Terms and Conditions are held to be invalid or declared as such by a low or regulation or following a final decision by a competent court, the other clauses will retain their full force and effect.


The fact for one of the parts not to take advantage of a neglect by the other part in the one some of the obligations aimed in the present Terms and Conditions would not know how to be interpreted for the future as a renunciation of the obligation in cause.


The present terms and condition have been written in the French language. In the case of translation in one or more foreign languages, only the French text shall be regarded as official in the event of a dispute.


The present terms and conditions are submitted exclusively to the French Law.


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