Delivery Policy

The delivery will be at the address that you have mentioned on the order form and can only be within the following geographic zone: Europe (Russia excluded), USA and the Middle East.

Several delivery options are available to our clients:

  • Click & Collect - Buy online and collect your order in our shop located at 21, rue d’Antibes, 06400 Cannes - From 9.30am until 7pm. - Delivery is FREE
  • Delivery by UPS - we have chosen this transporter to ensure a high quality and secured delivery of your purchased products. We offer 2 options:

                        - Delivery to your home - Standard or Express

                        - Delivery to a Point Relais UPS - Delivery is FREE   

Additional information:

  • We offer FREE Standard Delivery with UPS for a purchase of 750€ or more.
  • First return is FREE.
  • During free delivery promotions, the delivery cost will be removed from the final payment page.

Please find here below the estimated delivery delays:

France:  

  • Standard: Within 72 hours
  • Express Saver: Delivery next working day

Europe:

  • Standard: Within 5 business days
  • Express Saver: Delivery within 2 working days

Middle East:

  • Standard: Within 10 business days
  • Express Saver: Delivery within 5 working days

USA:

  • Standard: Within 10 business days
  • Express Saver: Delivery within 3 working days

Custom & Taxes

If you have placed an order for delivery outside of the European Union, please note that custom fees and import taxes are imposed once the parcel arrives in the country of destination. As your order will be held by customs, you may be asked to pay these fees and taxes. These fees must be paid by the receiver.

Unfortunately, we do not have any control over the amount imposed nor are we able to estimate the fees as the customs regulations vary from country to country. 

If you have any question, do not hesitate to contact our Customer Service: serviceclients@jacques-loup.com

Best regards,

The Jacques Loup Team